FAQ

Q: What materials are your bathtubs made of?

A: Our bathtubs are made from high-quality, durable materials such as PVC, TPU, and composite plastics, selected based on strength, flexibility, and waterproof performance.

Q: Can I customize the size, color, or logo of the bathtub?

A: Yes. We offer full OEM services including size, color, branding/logo, and packaging customization to match your market needs.

Q: Do you provide installation instructions or manuals?

A: Yes. Each bathtub comes with a user manual and installation guide; we also provide digital instructions and videos upon request.

Q: What is the warranty period for your bathtubs?

A: We offer a 12-month warranty covering manufacturing defects under normal use conditions.

Q: What after-sales support do you provide?

A: We provide spare parts, technical support, and fast response service for any product issues during the warranty period.

Q: Can you assist with product certification for our market?

A: Yes. We can provide material reports and assist in acquiring certifications like CE, RoHS, or SGS according to your country's requirements.

Q: What packaging do you use for export shipments?

A: All products are packed in export-grade cartons with protective layers; OEM packaging with custom print or labeling is also available.

Q: Do you offer samples for testing?

A: Yes. Sample units are available for evaluation, and sample costs can be refunded with a bulk order.

Q: Can I mix different models or colors in one order?

A: Yes. We support mixed model/color orders as long as the total quantity meets the MOQ.

Q: What is your policy on defective or damaged items?

A: We will offer replacements or issue credit for any manufacturing defects or damage caused during shipment, supported by photo or video proof.

Q: Can you provide marketing support or product catalogs?

A: Yes. We offer product catalogs, images, and basic marketing materials to assist your local promotion and distribution.

Common Questions from Our Clients